At Homaax, we believe that everyone deserves safe, natural, and effective healing. Our mission is to provide authentic, doctor-guided, advanced homeopathy treatments that work at the root cause of health concerns rather than masking symptoms.

We understand that starting a new treatment is a big decision, and you want to be confident in your choice. That’s why we back our products and programs with a clear and transparent Money Back Guarantee. If you follow your prescribed program and still don’t see measurable improvements within the defined period, we will refund you—because your trust means everything to us.

 Eligibility Criteria – When Can You Claim?

You are eligible to apply for the Money Back Guarantee if you have fulfilled all the following requirements:

• Completed Six Months of Treatment
  You must have purchased and completed a minimum of 6 months of the prescribed program as recommended by your Homaax™ doctor.

• Used All Kits Properly
  Each kit provided during your program must have been used within the defined treatment duration, following the guidelines given by your doctor.

• Shared Regular Progress Updates
  To help us track your improvement, you must submit at least 3–4 progress updates, reports, or clear images during the course of your treatment.

• Attended Doctor Consultations
  You must complete a minimum of 3 doctor consultations with your assigned Homaax™ specialist throughout the treatment period.

• Submitted Your Refund Request On Time
  Your refund request must be raised within 30 days of completing your 6th kit purchase.

• No Measurable Improvement Seen
  After 6 months of continuous treatment, if you do not experience measurable improvement in your primary health concern—such as hair fall, skin issues, immunity, pain relief, or overall wellness—you are entitled to apply for a refund.
  
  Refund Terms – How Much Will You Get Back?
• You will receive a refund equivalent to the cost of your first 3 kits.

• From this amount, the cost of any free products or services provided (such as complimentary tools, samples, or accessories) and doctor consultation fees will be deducted.

• The remaining balance will be credited back to you via your original mode of payment.
  

This structure ensures that you receive a fair refund while also accounting for the professional time, guidance, and additional value provided during your treatment.

⚠ Important Conditions to Note

To ensure fairness and maintain the integrity of the program, please keep in mind the following:

• The guarantee is valid only if the prescribed regimen was strictly followed and regular updates were shared with your doctor.

• If you discontinue treatment midway, skip consultations, or fail to follow the guidelines, the guarantee will not apply.

• Certain pre-existing or newly developed health conditions may make you ineligible for the refund. Please review the exclusion list provided by your doctor before applying.

• This guarantee is designed to protect genuine customers who commit to the program and not to cover partial use or misuse of products.

How to Apply for a Refund

1. Email us at Email: support@homaax.in
2. Customer Support: +91 751 751 8009 with your latest order number and details.
3. Or, raise a Money Back Guarantee ticket in the Help & Support section of your Homaax account.
4. Once your request is submitted, our team will verify all the eligibility conditions.
5. If conditions are met, an independent Homaax™ doctor will be assigned to review your case.
6. After a final consultation call, the doctor’s decision will be considered final, and your refund will be processed accordingly.

Why This Guarantee Matters

At Homaax™, we want you to start your healing journey with complete peace of mind. This Money Back Guarantee reflects our confidence in the effectiveness of advanced homeopathy and our commitment to customer trust. With Homaax™, you have nothing to lose—except your health concerns.