Privacy policy

Welcome to our website at www.homaax.in (“Site”) and our mobile application Homaax (together, the “Platform”).

This Privacy Policy (“Policy”) explains how Homaax (“Homaax”, “we”, “our”, or “us”) collects, uses, stores, and protects your information when you access or use our Platform, products, and services (collectively, the “Services”). By accessing or using the Platform, you confirm that you have read, understood, and agreed to this Policy and consent to the collection, use, processing, transfer, and disclosure of your information as described here.

Please read this Policy together with our Terms of Service.

This Policy is published in compliance with:

  • Section 43A of the Information Technology Act, 2000.
  • Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011.
  • Regulation 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021.


1. Applicability

  • This Policy applies only to information collected through our Platform and Services, including emails, texts, and other electronic communications.
  • It does not apply to third-party services you may interact with (such as payment gateways or logistics partners). Please review their privacy policies separately.

2. Information We Collect

a. Information You Provide:

  • Name, age, gender, contact number, email, and delivery address.
  • Health-related details for consultations (lifestyle, habits, medical history, symptoms, lab reports).
  • Order history including purchased products, customised kits, and consultation notes.
  • Sensitive personal data such as health records, prescriptions, and diagnostic results.
  • Payment information (card/UPI details, billing address).

b. Automatic Information:

  • Device/browser type, IP address, operating system, location, and app version.
  • Usage data such as pages visited, features used, search queries, and order tracking.
  • Cookies and similar technologies to improve user experience.

c. Information from Third Parties:

  • Information received from diagnostic partners, healthcare practitioners, or payment providers to enhance services.

    3. How We Use Your Information

We use your information to:

  1. Deliver products, health kits, and consultations.
  2. Provide accurate diagnosis and personalised health solutions.
  3. Process payments and deliver orders securely.
  4. Assist with bookings and provide follow-up care.
  5. Communicate updates, reminders, and service information.
  6. Improve and personalise the Platform.
  7. Conduct research and data analysis.
  8. Prevent fraud and ensure secure transactions.
  9. Comply with applicable laws.
  10. Seek feedback and share promotional updates (optional).

    4. Disclosure of Information

We may share your information:

  • With our subsidiaries, affiliates, or holding companies.
  • With trusted service providers (logistics, payments, analytics, doctors).
  • With assigned healthcare specialists for consultations and customised kits.
  • With regulators or law enforcement, if legally required.
  • With buyers/successors in case of merger, acquisition, or restructuring.

All third parties are contractually obligated to maintain confidentiality and use your information only for disclosed purposes.

5. Data Security

We implement reasonable security measures to protect your information. However, no system is 100% secure, and we cannot guarantee absolute protection against breaches.

6. Your Choices

  • Access, correct, or update your information through your Homaax account.
  • Opt out of promotional messages via the unsubscribe option.
  • Block cookies in your browser (note: some features may not work properly).

    7. Consent & Withdrawal

By using our Platform, you consent to data collection and processing as per this Policy. You may withdraw consent by requesting account deletion; however, some services may no longer be available.

8. Changes to This Policy

We may update this Policy from time to time. Updates will be posted on the Platform, and continued use of Services will indicate acceptance of the revised Policy.

9. Contact Us

If you have any questions, concerns, or requests, please contact us:

📧 Mail:-support@homaax.in📍 Life Line Homeopath, Plot No 1093/2/1, Naim Complex, Pune Nagar Road, Deolali Pravara, Rahuri, Ahilyanagar – 413716 📞 Customer Support: +91 751 751 8009