Payment & Return Policy

At Homaax, We Aim To Provide You With Safe, Reliable, And Effective Advanced Homeopathy Health Solutions. To Ensure Clarity And Trust, Please Read Our Payment And Return Policy Below:

Payment Policy

1. Accepted Payment Methods

UPI, Debit/Credit Cards, Net Banking, Wallets.

Cash On Delivery (COD) Available In Selected Locations.

Instant Order Confirmation Via Email/SMS After Successful Payment.

2. Payment Security

All Online Transactions Are Secured With SSL Encryption.

If Money Is Deducted But Order Not Confirmed, Refund Will Be Processed Within 5–7 Working Days.

Cancellation Policy

Customised Health Kits:

Once The Order Is Placed, 100% Cancellation Fee Applies (As Kits Are Personalised And Cannot Be Reused).

No Cancellation, Refund, Or Exchange Will Be Allowed For Customised Kits.

Single Products (Non-Customised):

Cancellation Allowed Within 6 Hours Of Placing The Order, If Not Yet Dispatched.

Once Dispatched, Cancellation Is Not Possible.

 Return & Replacement Policy

We Follow Strict Quality Checks. Still, Returns Are Accepted Under The Following Conditions:

  1. Wrong Product Delivered.
  2. Product Damaged During Shipping.
  3. Expired Or Defective Product Received.

Note: Opened, Used, Or Partially Consumed Products Will Not Be Eligible For Return.

Refund Policy

  • Refunds Are Initiated Only In Case Of Eligible Returns Or Failed Transactions.
  • Refund Will Be Processed To The Original Payment Method Within 7–10 Business Days.
  • For Customised Health Kits, No Refund Will Be Applicable Due To Their Personalised Nature.

Money Back Guarantee – Homaax

Last Updated: June 2025

At Homaax™, we believe in delivering authentic, effective, and root-cause based advanced homeopathy treatments. We stand firmly behind the quality of our products and doctor-guided programs. If you do not see results within the defined eligibility period, you are entitled to apply for a refund under our Money Back Guarantee.

Results are defined as measurable improvement in your primary health concern—such as reduction in hair fall, improved skin condition, better immunity, pain relief, or enhanced overall wellness—as per your initial consultation with our specialist doctor.

Eligibility Criteria

To qualify for the Money Back Guarantee, you must:

  • Have purchased the complete recommended kits directly from the official Homaax™ website or app.
  • Have used the correct number of kits for the defined eligibility period (e.g., if 5 months are prescribed, you must have completed 5 kits within 6 months).
  • Have submitted at least 3–4 clear images/reports or progress updates throughout your treatment.
  • Have completed a minimum of 3 consultation calls with your assigned Homaax™ doctor.
  • Raise a money-back request within 30 days of placing your last kit order (5th/8th/12th month depending on your program).

⚠ Important: The guarantee applies only if the prescribed regimen was followed and regular updates were shared with your assigned doctor.

Please Note

  • Certain pre-existing or newly developed health conditions may make you ineligible for the guarantee. Please review the list of such conditions before applying.
    If treatment is discontinued midway or the prescribed regimen is not followed, the guarantee will not apply.